Survey of Public Services

  • Share your experience!

    Dear Visitors,

    Please tell us about your experience and answer the following questions about the quality of public services provided by the Ministry of Transport and Communications of the Republic of Lithuania. Your opinion is very important to us, and it will take only a few minutes to fill in the anonymous questionnaire. 

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    1. Have you contacted the Ministry of Transport and Communications of the Republic of Lithuania with a request (complaint) in the last month?

    Yes

    No

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    Please specify if you have filled any requests (complaints) as a natural or a legal person

    I applied/contacted as a natural person

    I applied/contacted as a legal person

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    2. Please specify how did you contact the Ministry of Transport and Communications of the Republic of Lithuania

    By phone

    Directly at the reception

    In writing

    By email

    Via the e-citizen system

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    3. Based on your last experience with the responsible employee of the Ministry of Transport and Communications of the Republic of Lithuania by phone or directly, please rate each of the following aspects on a rating scale of 1-10, where 1 is „strongly disagree“ and 10 is „strongly agree“:

    Convenient working hours

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    Don‘t know, no opinion

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    Comfortable reception room

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    Don‘t know, no opinion

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    Easy to reach by phone

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    Don‘t know, no opinion

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    Prompt services

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    Don‘t know, no opinion

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    Helpful staff and high quality public services

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    Don‘t know, no opinion

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    Sufficient time allocated by employee

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    Don‘t know, no opinion

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    Detailed information was provided on the progress and deadlines for handling complaints

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    Don‘t know, no opinion

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    Accurate answers (no additional request on the same issue needed)

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    Don‘t know, no opinion

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    4. Based on your last experience with the Ministry of Transport and Communications of the Republic of Lithuania in writing (by e-mail or through the e-citizen system), please rate our response to your complaint.
    Please rate each of the following aspects on a rating scale of 1-10, where 1 is „strongly disagree“ and 10 is „strongly agree“:

    The request (complaint) was investigated (not missed)

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    Don‘t know, no opinion

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    The request (complaint) was investigated reasonably within the time limit of 20 working days

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    Don‘t know, no opinion

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    Clear and complete answer was received

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    Don‘t know, no opinion

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    The information provided was helpful

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    Don‘t know, no opinion

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    Your requests (complaints) were competently investigated on expert level

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    Don‘t know, no opinion

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    Accurate answers (no additional request on the same issue needed)

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    Don‘t know, no opinion

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    The Ministry has expressed its opinion on the issue detailed in your request (complaint)

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    Don‘t know, no opinion

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    5. Is it easy to find all the necessary information on the website of the Ministry of Transport and Communications of the Republic of Lithuania?
    Please rate your answer from 1 to 10, where 1 is „strongly disagree“ and 10 is „strongly agree“.

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    Don‘t know, no opinion

    Please, provide your comment on such evaluation:
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    6. How likely are you to recommend the Ministry of Transport and Communications of the Republic of Lithuania to your friends or acquaintances if they asked you for advice, based on the experience with the contact and the course of your application / complaint?
    Please rate your answer from 0 to 10, where 0 means „Not at all“, and 10 – „Extremely likely“:

    0

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    If your rating is 1-8 - What was missing to score the highest rate? If your rating 9-10 - What is your motivation regarding such evaluation?
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  • Thank you for your feedback. You help us improve the public services we provide!

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Last updated: 02-06-2019